Omnichannel Retail Solution

A unified commerce platform that seamlessly connects online, mobile, and in-store experiences with real-time inventory visibility.

The Challenge

A retail chain struggled with channel fragmentation:

• Separate systems - E-commerce and POS not talking
• Inventory blindness - Can't see stock across stores
• Disconnected loyalty - Different programs per channel
• Missed opportunities - No buy online, pickup in-store

They needed true omnichannel capabilities.

Our Approach

We built a unified commerce platform that treats all channels as one.

Omnichannel Principles

1. Single View - One customer, one inventory, one order
2. Channel Flexibility - Buy anywhere, fulfill anywhere
3. Real-Time Sync - Instant inventory updates
4. Seamless Loyalty - Points work everywhere

The Solution

E-commerce

• Modern storefront
• Real-time inventory
• Store pickup options
• Ship from store

In-Store

• Unified POS system
• Endless aisle capabilities
• Customer recognition
• Mobile checkout

Order Management

• Intelligent routing
• Split fulfillment
• Return anywhere
• Real-time tracking

Customer Experience

• Unified loyalty program
• Cross-channel history
• Personalized offers
• Single account

Technology Stack

Results & Impact

The platform transformed retail operations:

• 35% revenue growth from omnichannel customers
• 100 stores connected to single inventory
• 50% better retention with unified loyalty
• Same-day BOPIS driving foot traffic

Omnichannel Features

Fulfillment Options

• Ship to home
• Buy online, pickup in store
• Ship from store
• Reserve in store

Associate Tools

• Mobile clienteling
• Customer lookup
• Cross-channel orders
• Inventory lookup

Client Testimonial

"Customers who shop across channels spend 3x more than single-channel shoppers. This platform made that experience seamless."

— VP of Digital, Retail Chain

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Building omnichannel? Contact us to discuss unified commerce solutions.