Observability Platform

A comprehensive observability stack that unifies metrics, logs, and traces to provide complete visibility into distributed systems.

The Challenge

A SaaS company struggled with troubleshooting:

• Blind spots - Can't see inside microservices
• Slow debugging - Hours to find root cause
• Tool sprawl - Different tools for different data
• Alert fatigue - Too many false positive alerts

They needed unified observability.

Our Approach

We built a modern observability platform based on the three pillars.

Observability Pillars

1. Metrics - Quantitative system health
2. Logs - Detailed event context
3. Traces - Request flow visibility
4. Unified View - Correlation across all three

The Solution

Metrics

• Prometheus for collection
• Custom application metrics
• Infrastructure metrics
• SLO dashboards

Logging

• Structured logging standards
• Centralized log aggregation
• Log correlation with traces
• Retention policies

Tracing

• Distributed tracing
• OpenTelemetry instrumentation
• Service dependency maps
• Latency analysis

Alerting

• Multi-signal alerts
• Intelligent grouping
• Escalation policies
• On-call management

Technology Stack

Results & Impact

The platform transformed operations:

• 80% faster incident resolution
• 95% lower MTTR from hours to minutes
• Single dashboard for all telemetry
• AIOps reducing alert noise by 90%

Platform Features

Correlation

• Trace-to-log linking
• Metric-to-trace correlation
• Error tracking
• User session replay

AIOps

• Anomaly detection
• Alert correlation
• Root cause analysis
• Predictive alerting

Client Testimonial

"We went from spending hours finding issues to resolving them in minutes. The correlation between traces and logs is incredibly powerful for debugging."

— SRE Manager, SaaS Company

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Building observability? Contact us to discuss platform implementation.