NLP Document Processing Platform

An intelligent document processing system that automates the extraction, classification, and routing of information from unstructured documents.

The Challenge

An insurance company drowned in paper:

• Manual data entry - Staff typing info from documents
• Processing delays - Claims taking days to enter
• Error prone - Transcription mistakes causing issues
• Scaling problems - Volume growing faster than staff

They needed automated document intelligence.

Our Approach

We built an end-to-end IDP platform combining OCR with modern LLMs.

Processing Pipeline

1. Ingestion - Multi-format document intake
2. OCR - High-accuracy text extraction
3. Classification - Document type identification
4. Extraction - Entity and field extraction
5. Validation - Confidence scoring and human review

The Solution

Document Ingestion

• PDF, TIFF, JPG, email support
• Batch and real-time processing
• Scanner integration
• Cloud storage connectors

OCR Processing

• Multi-engine OCR
• Handwriting recognition
• Table extraction
• Layout preservation

AI Understanding

• Document classification
• Named entity recognition
• Field extraction
• Summary generation

Human Review

• Low-confidence flagging
• Correction interface
• Feedback loop to models
• Audit trail

Technology Stack

Results & Impact

The platform transformed document operations:

• 90% less manual work for data entry
• 98% accuracy in field extraction
• 100K+ documents processed monthly
• 5 minutes from scan to system entry

Document Types

Insurance Documents

• Claims forms
• Medical records
• Policy documents
• Correspondence

Extraction Fields

• Claimant information
• Policy numbers
• Dates and amounts
• Medical codes

Client Testimonial

"We eliminated our document backlog in weeks. Staff now handle exceptions instead of typing, and claims process in hours instead of days."

— VP of Operations, Insurance Company

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Automating document processing? Contact us to discuss IDP solutions.